Emergency Drainage In Derby

A drainage emergency is anything that puts sewage or dirty water where people live: a toilet, shower or floor gully pushing waste back up, a manhole lid lifting in the garden, the only toilet in the house out of action, or storm water creeping towards a door or airbrick. Before you ring anyone, ask next door. If their drains are struggling too, or the chamber that's overflowing serves several houses, the fault is probably in Severn Trent's public sewer, and you can report it to Severn Trent on 0800 783 4444 at no cost to you.

Sometimes nothing is blocked at all. Derby City Council's Section 19 investigation into the November 2019 Derwent floods found the river reached its highest peak flow in an 85-year record, and that river water getting into outfall pipes made the sewer system back up. Near Cardinal House, water rose out of a yard gully into an underground electricity sub-station on the evening of 8 November, and the failure blacked out large parts of the city. The owners have since fitted a non-return valve on that gully. At Chaddesden Sidings the report notes a foul manhole that is known to surcharge whenever the area floods.

So when you call us on 07300 600 950, we ask what the river and the weather are doing as well as what your drain is doing. If it's a genuine blockage in your own pipe, we clear it: no call-out fee, the price confirmed before work starts, and drain unblocking from £120 + VAT. We're open 6am to 8pm, 7 days a week, with emergency call-outs 365 days a year.